My Account & My Orders

What is My Account?

 We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at Sanatan Shop.

You can

  •     manage/edit all your personal data like address, phone numbers, email ids
  •     change your password
  •     track the status of your orders

How do I register or create a account on SanatanShop ?

To enjoy shopping with us, you need to register with 'SanatanShop.com' that shall allow us to communicate with you regarding your transactions and order status. Two of our sections i.e. Shopping Cart and My Account are password protected. You can change / edit your profile or password from "My Account" section.

When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly; else, to reach there directly, click on "Login " on the top of the Home page to register online with us. If you are already registered with 'SanatanShop' then you can use the same credentials to login on 'SanatanShop.com'

How do I know my order has been confirmed?

  •      Once you select the Cash on Delivery payment mode you will be asked to confirm your order. Once you click on 'I CONFIRM MY ORDER' you will get a message that 'Your order has been confirmed'
  •      With Bank Wire Transfer & Online Money Transfer payment mode, you will pay the billing amount in advance & then only you receive the order confirmation message.
  •      SanatanShop will send auto confirmation mail for your order, to the email address associated with your SanatanShop account. In this mail you will be provided with a unique Order ID (eg. #OD1) for your reference with our customer service team, a listing of the item/s you have ordered.

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale, but please use the "Contact Us" feature and we will directly upload those products on shop when they available with us.

Shopping

Is it necessary to have a SanatanShop account to shop?

To enjoy shopping with us, you need to register with 'SanatanShop.com' that shall allow us to communicate with you regarding your transactions and order status. Two of our sections i.e. Shopping Cart and My Account are password protected. You can change / edit your profile or password from "My Account" section.

When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly; else, to reach there directly, click on "Login "on the top of the Home page to register online with us. If you are already registered with 'SanatanShop' then you can use the same credentials to login on 'SanatanShop.com'

By entering details into the order summary, address and billing interfaces you acknowledge that those details will form the basis of an electronic agreement between Sanatan Shop and you, following acceptance of which you will become party to. Any corrections required in those details should be made by you prior to your acceptance of the agreement.

Can I send gifts to friends/relatives from SanatanShop ?

This facility is available on SanatanShop. To avail this facility you have to carefully fill the billing address and delivery address. To send gifts at friends or relatives location you are required to provide the proper delivery address of your friends/relatives and proper billing address with Correct Pin code is required for payments.

In case of issues, you can always call at our customer support number +91 9167512161 for further assistance.

Does SanatanShop deliver internationally?

Currently SanatanShop doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure that the Billing Address and the Delivery Address is within India.

How do I Place an order on SanatanShop?

Placing an order on SanatanShop is quick and simple.

Step 1: Browse through our catalog and categories for your desired products.

Step 2: As you browse through the store, you can place the items that you wish to purchase instantly in your Shopping Cart. Review the details of the product, insert the quantity of item and click "Add to Cart" button on the product detail page. This will insert the selected products into the cart which is at the top left corner beside product details.

Step 3: Once you are finished with adding desired products into the cart click on 'Proceed to Checkout' button. Now a Shopping Cart page will open that will showcase products/items that you have selected to buy. You can change quantity of the items from this page and can also remove items from your shopping cart. To continue shopping click on "Continue Shopping" and to complete your order scroll down the page to fill the required details.

Step 4: You need to be logged in to make a purchase. Therefore, if you are not logged in, you would be asked to log in with your login credentials and if you are new user then you can quickly register with our Login form which asks for your details.

Step 5: Already registered user can select from stored shipping address and billing address or can enter a new shipping and billing address. New user will be asked to enter new shipping and billing address

Step 6: Take a moment to review all of the items you've placed in your Shopping Cart. Review your order and to proceed further click the checkbox in step 2 to agree the terms of service.

Step 7: Once you accept the terms of service the Cash on Delivery / Bank Wire Transfer / Online Payment Gateway mode will be visible where it asks you to click on to pay with any one payment mode option to continue further.

Step 8: Once you click on the Cash On delivery payment mode a new page will open which will show your payment mode (Default COD), total amount of your order. Now to confirm your order click on 'I CONFIRM MY ORDER'.

Once you select Bank wire transfer then our Bank detail information directly send to your mail id. So please deposit that amount in Bank. If you select Online Payment option then you will be redirected to online facility page, which shows Net Banking or Credit/Debit card facility.

Step 9: Once you confirm the order, you will be redirected to order confirmation page on our website to demonstrate for successful order placement. An email will be sent to your registered email id so that you can keep a note of your order details. For every order you place we provide a unique order number. Please quote this number for all interactions for any post order queries to Customer service.

Note: In order to receive emails from SanatanShop you are required to add our email address shop@sanatanshop.comin your email contact list. This will make sure that every mail from SanatanShop will reach in your inbox.

What is this shopping cart thing?

Shopping cart is a basket where you can accumulate all your products and pay the grand total at the time of check out just like you do in your nearest shopping mall.

What is checkout?

Check out is the last step of your buying process. At this step you will require to mention your payment mode, billing address, delivery address etc.

Why do I need a billing address?

This is chiefly for gifting purpose or the payee is out of the shipping address area.

Whom do I contact if my issue is not resolved?

You can call at customer support number +91 9167512161 for any kind of assistance or you can send your grievances through our Contact Us form. Your suggestions are welcomed!

Payments

How do I pay for a SanatanShop purchase?

SanatanShop offers you COD (Cash On Delivery) Bank Wire Transfer / Online Payment Gateway payment methods. You will be required to make any one of this payment option.

If you go with COD then, you have to pay our courier partner at the time of delivery of your order to complete the payment.

If you go with Bank wire transfer then our Bank detail information directly send to your mail id. So Pls deposite that amount in Bank.

If you select Online Payment option then you will be redirect to online facility page, which shows Net Banking or Credit/Debit card facility.

Are there any hidden charges when I make a purchase on SanatanShop?

There are zero hidden charges when you make a purchase on SanatanShop. The prices listed on your order are final. The price you see on your order is exactly what you pay which includes Shipping and Handling Charges.

In fact, we waive off shipping charges All Over India for delivery on order worth Rs. 700 and above.

Note: Handling charges are applicable for all the items you buy on SanatanShop. Currently handling charges are included under shipping charges. So when shipping charges are waived on your order you will still see amount under shipping which is actually handling charge.

Are there any terms and conditions for All Payment Modes

  1. COD: You will be required to make a cash-only payment to Indian Post at the time of delivery of your order to complete the payment. As per postal policy, Extra Rs. 10/- For Money Order form For VPP Facility will be recovered from you by the postman.
  2. Online Payment: As per Pricing rule of Pay U Online Some Percentage of Transaction charges + Service tax applicable on your order amount. (Note: We are not linked to the PayU payment gateway in any way and are not responsible for any error on their interface.)
  3. Bank wire transfer: No extra charges required.

Order Status

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with SanatanShop.com. To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “History and details of My Orders” link to view the status of all orders. To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details & in SanatanShop site under My Account section by selecting specific order number.

What do the different order status mean ?

  •      Preparation in progress: We have received your order and are processing your order.
  •      Order Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
  •      Order Canceled: The order was canceled.
  •      Order Delivered : Your order has been delivered
  •      Payment accepted: The payment of your order has been received.
  •      Awaiting Bank wire Payment: We have received your order and are pending for payment.
  •      Refund: Amount return for Specific reason or Customer demand.

When and how can I cancel an order ?

You can cancel your order before you click on 'I CONFIRM MY ORDER'. Once your order has been confirmed it cannot be cancelled.

Contact Us

Couldn't find the information you need? Please contact us.

Shipping

How much are the Shipping charges?

SanatanShop provides free delivery All Over India for delivery on order worth Rs. 700 and above. Otherwise according to the weight and delivery location the shipping charges will be applied.Handling charges will still be applicable.

What is the estimated delivery time?

The estimated time of delivery is about 10 to 15 business days from the date of your order. It may differ in certain circumstances.

For In Stock Items : All orders will be sent by Indian Registered Post through the Value Payable Post and Speed post which may take 10 to 15 business days depending on the location. Business days exclude public holidays and Sundays.

How will the delivery be done?

We process all deliveries through Indian Registered Post through the VPP (Value Payable Post) & Speed Post. Any Extreme circumstances / condition demand or as per customer requirement we send orders with Reputed Courier Service.

Courier

How can I track the delivery of my order?

All SanatanShop items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.

To track your order follow the below link :

For Indian Postal Service - https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx

How long will it take to get my order?

We work hard to make sure that your order reaches to you on time. But in unforeseen situation your product might take a little longer time.