The privacy practices of this statement apply to our services available under the domain and subdomains of www.sanatanshop.com (the “Site”). The spiritual books & some sattvik products sold through this online shop are the products marketed by Sanatan Sanstha Pune, Sanatan Sanstha Chennai and Dharmaseva Pratishthan and books are published by Sanatan Bharatiya Sanskruti Sanstha also Dr. Shivkumar Ojha. All these organisations have entered into an agreementwith Mrs. Prachiti Sanjay Deshmukh to sell the products online through her firm Sanatan Chaitanya Bhandar.
Sanatan Chaitanya Bhandar will be selling the products and books and collecting the cash for the products ordered online. Any prospective purchaser ordering the products through www.sanatanshop.com will only be dealing with Sanatan Chaitanya Bhandar, and in case of any dispute what so ever the prospective purchaser will have to deal only with Mrs. Prachiti Sanjay Deshmukh personally or with this firm Sanatan Chaitanya Bhandar.
In any case the organisations manufacturing and marketing these products will not be responsible in any manner what so ever in case of any dispute that may arise between the prospective purchaser and Sanatan Chaitanya Bhandar.
1. Your Privacy – Our Commitment
We at Sanatan Chantanya Bhandar are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
2. Sanatan Chaitanya Bhandar Privacy Guarantee
Sanatan Chaitanya Bhandar promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your trust and confidence are our highest priority.
3. Information we collect
When you use our Site, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site www.sanatanshop.com to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you may need to register using our checkout form, where you may be required to provide us with your name, contact number, email id, password, residence / place of business information, billing information, shipping information and other personal information as indicated on the checkout form in order to fulfill your delivery requirements. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site www.sanatanshop.com
We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
From the online payment system of ‘Sanatan Chaitanya Bhandar’, we May be collecting some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details and Information received by us in the form of feed backs if it is important will be retained by us for feature use. We retain the right to use this information to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We do not keep/store nor do we have access to any of your financial details i.e. credit card, debit card details entered by you through the Payment Gateway.
If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you for future correspondence or in case of disputes to resolve disputes amicably.
4. Our use of your information
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to : resolve disputes; troubleshoot problems; collect cash for the purchases made ; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy. We use your address and billing information to bill you and provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site’s content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
5. Other Corporate Entities
We may share much of our data, including personal information about you, with joint ventures, that we may enter into in feature that are committed to serving your online trading needs and related services, throughout the world.
6. Legal Requests
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request in writing by law enforcement authorities, Courts, or other government offices relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history for conducting proper investigation on such a complaint. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, pin code, country, phone number, email, to Intellectual Property right’s owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.
Name and address of the entity collecting and retaining Your Information
Name and address of the entity collecting and retaining Your Information shall be the contracting entity stated in the Sanatan Chaitanya Bhandar User Agreement.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are published on the Website.
Data Privacy and Security Policy
Please click on the underlined hyperlink to carefully read Data Privacy and Security Policy.
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