Terms of use

Sanatan Shop Agreement with the user

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.sanatanshop.com

The words WE and US, used in this user agreement means Sanatan Chaitanya Bhandar the firm who owns this site www.sanatanshop.com. The word “YOU” “YOUR” referred in this agreement means the person who is using the website, www.sanatanshop.com for making online purchases.

User Agreement

This User Agreement contains rules and regulations, policies and terms and conditions and agreement applicable to any person who may access or use Sanatanshop.com, hereinafter referred to sanatanshop.com, including any sub domains, web pages or extension of Sanatanshop.com(Website) and you hereby agree and acknowledge to be bound by the terms of this User Agreement. You also agree that the products, services or any communication by Sanatanshop.com are devoid of any intention to propagate blind faiths or superstitions. You agree that you will use the products or services offered by Sanatanshop.com with proper care and under medical supervision if necessary.

The use of www.sanatanshop.com and the services provided are subject to the rules and regulations, policies, notices, terms and conditions set forth in this User Agreement. For the purposes of this User Agreement, ‘User’ or ‘buyer’ and wherever the context may require ‘You’ (or any variation thereof), shall mean any natural or legal person who has agreed to become a user of the Website by accessing or browsing the Website and/or has registered as a member of the Website by submitting identification information/ registration details using the computer system of this Website and Accepting the electronic record of the User Agreement.

Sanatanshop.com reserves the right to change this Website and/or alter the terms and conditions of this User Agreement at any time and retains the right to deny access to anyone who the Sanatanshop.com believes has violated the provisions of this User Agreement. You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the Website on publicly accessible links and you agree by accessing, browsing or using this website that this constitutes sufficient notice for all purposes against you. The revised version/ terms shall be effective from the time that the Sanatanshop.com posts the same on the Website. [In the event, that the User Agreement includes a substantial change, the Sanatanshop.com will provide 15 days’ prior notice of such substantial change by posting the same on the Website and also at the email address provided by the User to the 0R by highlighting the same on the website www.Sanatanshop.com.  For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.

Restrictions on your expressions

You agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information or list any information or item that:

a. belongs to another person and to which You do not have any right to;

b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilia, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

c.harm minors in any way;

d.infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;

e.violates any law for the time being in force;

f.deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

g.impersonate another person or use an anonymous proxy;

h.contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

i.threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

j.shall not be false, inaccurate or misleading;

k.shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;

l.may give rise to liability on part of the Website or the Sanatanshop.com or cause any hindrance (in whole or in part) with respect to the services of ISPs or other suppliers of the Website or the Sanatanshop.com; and
m.link directly or indirectly to or include descriptions of items that are (i) prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under or (ii) are at the same time listed for sale on a web site other than the Website. You shall not promote any website or webpage or link on the Website.

In case of any violation of the above provisions, Sanatanshop.com has the right to immediately terminate the access or usage rights of the user to the Website without any notice and any such violative information that is displayed or submitted on the Website can be removed immediately and completely.

1. Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not, purchase any items on the Website. As a minor if you wish to purchase any item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website.Sanatan Chaitanya Bhandar and www.sanatanshop.com reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years.

Business entity registration: If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

2. Your Account and Registration Obligations

If you use the Website as Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You agree, inter alia, to: 1.Provide true, accurate, current and complete information about yourself as provided by www.sanatanshop.com registration form 2. You must not include any of your contact details such as email addresses etc in your User ID while registering as Registered User; and 3.Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or Sanatan Chaitanya Bhandar and www.sanatanshop.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, www.sanatanshop.com has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

3. Electronic Communications

When You use the Website or send emails or other data, information or communication to www.sanatanshop.com, You agree and understand that You are communicating with www.sanatanshop.com, through electronic records and You consent to receive communications via electronic records from www.sanatanshop.com, periodically and as and when required. www.sanatanshop.com, will communicate with You by email or by an AB Post notice or electronic records on the www.sanatanshop.com, Website which will be deemed adequate service of notice / electronic record.

4. Order and delivery of products

a. You agree that as soon as you place the order through the specified channel from the website, you will not be entitled to cancel, alter or modify the said order in any way Sanatanshop.com reserves all rights for such cancellations, alterations or modifications or rejecting to accept the order without specifying any reasons thereof. You unconditional agree that products are distributed on ‘as is where is’ basis. In case of books, the teachings therein are as per the science of spirituality as observed/researched by the authors or personal experiences  of some individuals. You accept that the implementation of any of the portion from the books is strictly at your own risk and advantage. Neither us nor the authors of the book or manufacturers of the products will be held responsible for fraudulently inducing you to implement it. As per the science of spirituality, the effects of spiritual practice vary from person to person, therefore, you may seek proper medical guidance also before such implementation. Optimum care has been taken for the products to be user friendly. But, still the effects of the use may vary from person to person and in some cases, user having allergical nature may suffer from the smell of incense sticks, attar or soaps or from the application of attar to one’s skin etc. Therefore it is advised to exercise proper care under medical advice if necessary. You accept that for such grievances, we will not be held liable at all.

b.  You accept that the distribution network initiated through this website is not for to earn profit and is for the benefit of humanity. All possible care has been taken to deliver you the products. You accept that our liability in case of defective goods will be replacement of the products subject to our confirmation that a genuine mistake has taken place on our part. For such grievances, you accept to notify the defect in the products within 24 hours of the delivery. We may require you to return the goods, after inspecting the received goods we may replace the product if we find it proper. Such inspection will be completed within next 24 hours of reaching the products in our hands and the replacement will be done subject to the availability of the products and transportation means and in such case, entire cost of transportation will be borne by us.

c. However you accept that there will be no claim of any additional compensation on your part in this respect.

d. You accept that at present the delivery will be done by the Indian Post Department by VPP. The Delivery on the part of the website is complete when it is delivered with the Indian Post Department. You accept that any loss caused to you because of delay in delivery, damaged package or theft or such other damage in transportation will not be our responsibility.

e. We reserve all rights to change the mode of transportation and the principal transporter. Any such change may be notified to you by email and will be published in the agreement.

4. a Fees and Services
Membership on the Website is free. www.sanatanshop.com, does not charge any fee for browsing, and buying on the Website. www.sanatanshop.com, reserves the right to change its Fee and Credit policies from time to time. In particular, www.sanatanshop.com, may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. Changes to the Credit policies shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website.

4.1 Taxes: You are responsible for paying all fees associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

4.2 Non payment: www.sanatanshop.com, reserves the right to issue a warning, temporarily / indefinitely suspend or terminate your membership of the Website and refuse to provide you with access to the Website in case of non-payment. By this agreement you unconditionally agree to pay entire amount for products or such other services rendered by Sanatanshop.com as stipulated by Sanatanshop.com. www.sanatanshop.com and Sanatan Chaitanya Bhandar also reserves the right to take legal action in case of non-payment for the products purchased by you from www.sanatanshop.

5. You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles

1. “Your Information” is defined as any information you provide to us by you. You are solely responsible for Your Information, and we act only as a passive conduit for your online distribution and publication of Your Information.

2. Your Information (or any items listed) : The text in the following paragraphs is inserted in accordance with the Information Technology (Intermediaries guidelines) Rules 2011. Please note that in accordance with the Information Technology (Intermediaries guidelines) Rules 2011 in case of non-compliance with rules and regulations, user agreement and privacy policy for access or usage of intermediary computer resource, the Intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of Intermediary and remove non-compliant information.

 6. Legal Compliances

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/ VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service for purchase of products.

7. Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of users’ privacy as a very important community principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under.

7A. Your Consent
By using the Site and/ or by providing your information, you consent to the collection and use of the information you disclose on the Site by www.sanatanshop.com in accordance with its Privacy Policy.

 8. PayUmoney Facility

With PayUmoney Facility, Payments for items on the Website can be made through the electronic or through Cash on delivery transactions, as may be permitted by www.sanatanshop.com. PayUmoney Facility also enables automated collection and remittance services. Using the current Indian banking and credit/ debit/ cash card/ paymate/ oxicash/ zipcash and such other infrastructure directly through Bank or financial institution infrastructure or indirectly through Payment Aggregator or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner. PayUmoney Facility could be availed under PayUmoney User Agreement, PayUmoney Seller Terms and Conditions and other PayUmoney Rules and Policies. You would be asked by www.sanatanshop.com to separately accept the aforesaid PayUmoney User Agreement, PayUmoney Seller Terms and Conditions and other PayUmoney rules and policies as may be required and applicable for your nature of activities.

9. Breach

1. If you breach the User Agreement or the documents it incorporates by reference,www.sanatanshop.com reserves the right to recover any amounts due and owing by you to www.sanatanshop.com and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

10.  Area of operation: India only

11. Buying

All purchases (under the Buy It Now format) on the Website are a firm commitment to purchase. If you are the purchaser for any item and your purchase is accepted by the seller you are obligated to complete the transaction with the seller, www.sanatanshop.com

In case of consumer goods, you are advised to independently verify the retail prices of such items if you so desire.

Please be aware that even if you do not give www.sanatanshop.com your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.

12. Feedback

We encourage Registered buyers on the Website to provide feedback after the transaction has closed. After you conduct a transaction, if applicable, we encourage you to leave feedback. Please remember that you cannot retract the feedback once you have left it. Your feedback will be displayed along with your user ID. While providing feedback you should be careful about making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents.

1. In case of any interruption or errors in the operation of the Website or PayUmoney Facility, You expressly understand and agree that www.sanatanshop.com shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages.

13. General

None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and www.sanatanshop.com and you shall have no authority to bind www.sanatanshop.com in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail on behalf of www.sanatanshop.com to Sanatan Chaitanya Bhandar, Plot No 10, Ground Floor, Sanatan Sankul, Devad-Gaon, New Panvel 410221, Maharashtra, India or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement. This Agreement sets forth the entire understanding and agreement between You and www.sanatanshop.com with respect to the subject matter hereof.

In www.sanatanshop.com sole discretion, www.sanatanshop.com may transfer its rights and obligations (also known as “assign”) under this Agreement without your prior express consent, provided that  www.sanatanshop.com assigns the Agreement on the same terms or terms that are no less advantageous to You.

13A. Grievance Officer  
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer is published on the Website.

14. Arbitration and Place of Jurisdiction

If any dispute arises between you and www.sanatanshop.com during your use of the Website or PayUmoney or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, PayUmoney User Agreement and PayUmoney Terms and Conditions or the documents they incorporates by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by www.sanatanshop.com. The place of arbitration shall be Panvel (Maharashtra). The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English and/or Marathi language. In all cases it is unconditionally agreed between us that the  jurisdiction will be Panvel, Maharashtra only. 

15. Governing Law

The User Agreement, PayUmoney user Agreement and PayUmoney Seller Terms and Conditions or the documents they incorporates by reference shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.